FAQ

What are the rates for my service area?

What are the rates for my service area?

We service six different jurisdictions, each of which has different rates and service frequencies. Some jurisdictions publish their rates on their respective websites. To learn rates specific to your address, please contact our office.

How can I pay my bill?

How can I pay my bill?

We offer several ways to pay your bill. Find a full list of options here.

How do I dispose of large items that don't fit in my garbage receptacle?

How do I dispose of large items that don't fit in my garbage receptacle?

We can pickup bulky items (such as mattresses, couches, and appliances) at your home or business for a reasonable fee. We also offer temporary containers or drop boxes for special clean-up projects. Please contact our office to schedule this service.

Does Pride take garbage at the facility in Sherwood?

Does Pride take garbage at the facility in Sherwood?

No, we are not licensed to take garbage from the public at our facility. We would be happy to pick it up from you if you are within our service area.

What items can I bring to Pride's recycling depot in Sherwood?

What items can I bring to Pride's recycling depot in Sherwood?

For a full list of items accepted at our depot, click here.

What should I do if I'm moving?

What should I do if I'm moving?

It is the customer's responsibility to stop service. You must contact our office in advance of your final pickup day. We will then stop your service and schedule to have your equipment removed.

What materials can I put in my recycling?

What materials can I put in my recycling?

Check out our Recycling Guide.

What materials can I put in my yard debris cart?

What materials can I put in my yard debris cart?

Find a full list of acceptable items here.

When is my pickup day?

When is my pickup day?

Find your collection schedule here.

How do I dispose of needles, sharps, lancets?

How do I dispose of needles, sharps, lancets?

Pride Disposal & Recycling's office in Sherwood accepts approved sharps containers. There is a charge per gallon (based on the size of the sharps container). All containers must be closed securely before they are dropped off. You can also bring full sharps containers to some local pharmacies—contact your pharmacy directly for details.

Will my pickup day change because of a holiday?

Will my pickup day change because of a holiday?

Pride Disposal & Recycling drivers work all holidays other than Christmas Day and New Year's Day. If the holiday falls on a weekday during the Christmas or New Year's week, service will occur one day later, starting with the holiday and through the end of the week, with the new collection schedule concluding on Saturday. For example, if the holiday falls on a Thursday, customers with service on Thursdays will receive service on Friday, and Friday customers will be picked up on Saturday. If the holiday falls on a Saturday or Sunday, there will be no change in the pickup schedule for that week.

Will I be charged for service if I am gone and do not need a pickup?

Will I be charged for service if I am gone and do not need a pickup?

To put a hold on your service, you must contact our office at least one business day in advance of your collection day. We cannot accommodate holds retroactively. Some restrictions may apply.

What time of day will my pickup occur?

What time of day will my pickup occur?

Although we always strive for consistency, your collection time may change each week depending on traffic, construction, staffing, and other variables. We ask that all materials be curbside for collection by 6:00am on your collection day.

My collection was missed, what do I do?

My collection was missed, what do I do?

Please contact our office as soon as you determine your collection has been missed. We will quickly and diligently work on finding a solution.

How do I dispose of hazardous waste?

How do I dispose of hazardous waste?

The Oregon Metro regional government is responsible for hazardous waste in our region. You can contact Metro at 503-234-3000 or www.oregonmetro.gov.

How can I save money on my service?

How can I save money on my service?

The best way to save money on services is to use a garbage receptacle correctly sized for your needs. If you are not filling your garbage cart or container each week or are overfilling it consistently, it may be cost-effective to choose garbage receptacle more appropriately sized for your service needs. Contact our office for information on the services available to you.

Will my collection be impacted by inclement weather?

Will my collection be impacted by inclement weather?

When dealing with inclement weather, safety is our priority. The safety of our employees is important to us, and we prioritize their well-being whether they're behind the wheels of our trucks or traveling to and from work. Your safety is also important to us, and we may alter our collection services during inclement weather if we determine regular procedures may pose a danger to people or property. When roads are covered in snow and ice, for instance, it may be difficult for our trucks to safely stop and start at every home. If we make the decision to alter our collection services in any way due to weather, we will do our best to notify all customers of the change.

What do I do with a large volume of Christmas trees at my multi-family property?

What do I do with a large volume of Christmas trees at my multi-family property?

Please contact us to arrange Christmas tree collection for your property. All Christmas trees should be placed in 1 central location and any trees that are over 5' must be cut in half.

What are the dimensions of 3-yard and 4-yard temporary containers?

What are the dimensions of 3-yard and 4-yard temporary containers?

They are similar in size to the bed of a pickup truck, but taller.

3-yard approximate dimensions: 6' wide, 4' high, 3'6" deep.

4-yard approximate dimensions: 6' wide, 4'6" high, 4'6" deep.

What are the dimensions of each drop box?

What are the dimensions of each drop box?

Approximate dimensions:

10-yard: 16' long, 8' wide, 2' high

20-yard: 16' long, 8' wide, 5' high

30-yard: 16' long, 8' wide, 6' high

40-yard: 16' long, 8' wide, 7' high

What are Pride's office hours and where is Pride located?

What are Pride's office hours and where is Pride located?

Office hours are Monday-Friday, 8:00am-4:30pm and the office is located at 13980 SW Tualatin Sherwood Rd in Sherwood, Oregon. The office is closed on 6 federal holidays.

Where can I find more information about garbage and recycling services in Washington County?

Where can I find more information about garbage and recycling services in Washington County?

Washington County Health and Human Services is a great resource for garbage and recycling questions.