Customer Service Representative
We are hiring for a full-time customer service position.
Wage: $24.77 per hour.
Schedule: Monday through Friday, 8:00am-4:30pm.
Phones are on from 8am-4:30pm, with staff generally leaving at 4:30 unless there are a few brief wrap-up tasks to complete at the end of the day.
We are looking for a person who has excellent phone and computer skills. Daily work includes tasks such as: answering customer questions by phone and email, setting up new accounts, making changes to existing accounts, providing customer education, billing, and general information requests.
The successful applicant can handle a steady call volume with accurate data entry.
Customer service staff also supports our public recycling depot by taking turns covering that staff person’s breaks and time off. Covering the depot job includes signing people in and directing customers to the proper location to offload their material.
The customer service position utilizes industry specific technology for customer billing, routes, and video records.
REQUIREMENTS
• Team player with a positive attitude
• Possess excellent oral and written communication skills
• Current phone customer service experience
• Ability to multi-task and effectively prioritize responsibilities in a fast paced environment
• Detailed and accurate with your work
• Ability to think critically and problem solve
• Proficient in computer applications (Microsoft Windows, Internet Explorer, Outlook, Microsoft Word and Excel)
ADDITIONAL SKILLS FOR CONSIDERATION
- Basic accounting skills
- Bilingual
Benefit Package:
- Medical, Dental, Vision. Monthly premium is paid by the company for the employee and their dependents. Medical starts on the 1st of the month, following date of hire.
- 401k and profit-sharing plan
- Paid holidays (8)
- Paid vacations (accruing 2 weeks in the 1st year)
- Paid sick time
- Referral bonus (if referred by current Pride employee, eligible for $500 after 6 months of employment)
Starting Wage: $24.77/hour.
Our company application must be completed to be considered for this position. Please do not just send your resume.
Completed applications can be e-mailed, faxed: 503-625-6179, or dropped off at our office: 13980 SW Tualatin Sherwood Road, Sherwood, OR.
Pride Disposal & Recycling Co. is an equal opportunity employer. We believe equity, diversity, and inclusion are critical to our success. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications described in a job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We would encourage you to apply, even if you do not believe you meet every one of our qualifications as described.
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